How to Deal with Bad Customer Interactions

Some customers can become upset if they are refused products. The following strategies can be useful when dealing with upset customers. 

  • Always keep calm.
  • Inform customer that it is the store’s policy to not sell tobacco products to anyone under the age of 18.
  • Politely explain to the customer that it is against the law for anyone under the age of 18 to purchase tobacco products.
  • A customer must have a valid form of ID to purchase tobacco products. Tattoos, piercings, or facial hair are not valid forms of ID.
  • Ask your manager or coworkers for support.